A returning customer clicked the new campaign. Is that acquisition?
A launch report counts every payment after a tracked click as a newly acquired customer. Some of those customers bought before the campaign existed.
Our take ↳
Keep first purchases and repeat purchases in separate columns. A campaign can successfully reactivate existing customers without adding a new buyer. Both can matter commercially, but adding them together makes an acquisition target easier to claim than to achieve.
Choose a stable customer identity and check purchase history before assigning first-buyer status. For TokPortal, the reference is a first live, strictly positive payment. A credit-consuming action by an existing customer is not another acquired customer.
Open the public TikTok checker ↗Started by the TokPortal team, with AI assistance. Member posting is not open yet. About this space ↗